ACTIVITIES

For all your outside activities and tours please contact our Villa manager or butler teams

ADAPTER

If you require an adapter, they can be provided for you on a complimentary basis

AIR CONDITIONING

All rooms have individual thermostatically controlled switches, enabling you to regulate your Suite temperature.

AIRLINES

For Airline reservations, general information or flight reconfirmations,

AIRPORT TAX

An airport tax is included in the airline ticket for all passengers departing on domestic and international flights.

ALARM

Our resort conducts periodic fire drills for the safety of employees and guests alike.

Should a fire drill be scheduled during the time of your stay, you will have been informed at the time of check-in or by a letter to your Suite. If you were not notified of a scheduled fire drill, please take each audible alarm as a sign of an emergency.

Beach

The closest Beach is located in Khao Lak approximately a 45 min drive from the Resort.

Please contact your Butler should you wish to plan a trip to the Beach and any Food and Beverage requirements you may have.

BREAKFAST

Breakfast is served from 7am to 10am. If you are sick and cannot make it to the restaurant we can provide a selection of light food in your suite.

CLEANING AND SERVICING YOUR ROOM

We will provide you with a clean set of sheets and towels once per day.  We ask that in an effort to conserve Water and Energy if you wish not to have your linens and towels changed please use our Card provided to inform the staff accordingly.

COMPUTER ACCESS

Wireless Internet is provided free of charge throughout the property

CREDIT CARDS

The following credit cards are accepted at Thanyamundra: Visa, MasterCard, American Express

CURRENCY EXCHANGE

Thanyamundra does not offer currency exchange but in the event you require this service we will escort you to the local Currency Exchange Centre.

DRINKING WATER

We provide deep ROUV-treated drinking water in glass bottles, available in your minibar fridge as well as at your coffee and tea station. If you would like more, please contact your Butler, who will be happy to assist.

ELECTRICITY CURRENT

The local voltage is 220V, A transformer or additional adaptor will be available Complimentary

EMERGENCY

In the event of an emergency, please contact your Butler and indicate your exact location and the nature of the emergency. Immediate assistance will be provided.

FIRE

If you see a fire call for assistance and exit your room, if possible via your main entrance door and head towards the ‘meeting point’ located in front of the Sala Sukhavati building or as directed by Security Guards.

FIRST AID

Should you require the services of a doctor during your stay

FLASHLIGHT

A flashlight is available inside your Wardrobe Closet.

FOOD IN YOUR ROOM

Should you wish to keep food in your room it should be kept in sealed containers, otherwise, it will attract ants into your room. Ants will find food in a matter of hours.

Should you wish to keep food or snacks in your room please request plastic container from your Butler.

GOLF

There is a number of Golf Courses located approximately 30mins from the Resort

ICE CUBES

Are available free of charge in the restaurant along with ice buckets

INSECT PREVENTIVE INFORMATION

Because of the natural environment surrounding Thanyamundra, there are mosquitoes and insects. For your convenience and protection, please keep the doors, windows and/or screens closed. We do undertake pest control procedures in the Centre to minimize these problems.

INTERNET

Wireless Internet service is available complimentary and throughout the property.

IRON AND IRONING BOARD

Iron and Ironing Boards are available on request,

KEYS

Your room door is opened by your key, should you lose your key or not return this on Departure. THB 1,000 will be charged to your account.

LAUNDRY SERVICE

We use a combination of in-house and local laundry service that adheres to our environmental policy and we do not use any plastic or other materials when returning your clean laundry. The Service is available on a daily basis. Laundry bags are located in your wardrobe closet; please leave any laundry in the bag provided with the completed laundry list, outside your door or hand directly to your butler.

LOST AND FOUND

Our staff will be pleased to offer your assistance in tracing your property.

MAIL AND PACKAGES

If you are expecting mail or wish to send mail a please contact your Butler, stamps and postcards are available to purchase.

MAINTENANCE

Should you have any problems with your room please contact your Butler accordingly and they will arrange for our maintenance team to verify the problem.

MASSAGE

Thai Massage services are available on request

MEALS

All meals are served in the restaurant, breakfast is available from 7am to 10am, lunch is served from 12noon to 2pm and dinner is served from 6pm to 10pm. In-Suite Dining will also be available.

MEDICINE

If you require medical assistance or medicine we can assist

MOSQUITOS

Mosquitos are common in Khao Sok, generally their bites are just uncomfortable, however, Dengue fever is occasionally caried so it is best to try to prevent mosquito bites. We do have a regular schedule of pesticide control, however you can also help yourself as follows: Use mosquito repellant, do not open doors and windows to your room, cover your ankles and arms. Please note that mosquitos are most active in the early morning and early evening.

ORGANIC

Thanyamundra is located within an Organic Farm and to preserve this both the Resort

Guests must refrain from using any Chemically based products that contaminate the water or the soil. ‘ We ask your cooperation in using the products we have provided in your rooms.

POOLS

Thanyamundra has a 50-meter Lap Pool, access for the Pool is open from 7am until 6pm, we will not have Lifeguards on duty so swimming is at your own risk.

RECYCLE & CONSERVE

We try to recycle and create a sustainable and eco-friendly environment by using recycled materials and environmentally friendly products and ask your cooperation during your stay in preserving this philosophy and contributing to making Thanyamundra a sustainable environment.

SAFETY DEPOSIT BOXES

An in-suite safe box is located in your wardrobe closet for your convenience. Please be aware that the Resort is not responsible for valuables left in the safe box in your suite.

We will have an additional safe located in our Admin Office which may also be used for your valuables, please ask your Butler for assistance.

SECURITY

Please observe our security precaution guidelines. We have a private security company onsite 24 hours a day to look after the personal safety and interests of our guests.

SMOKING

Resort is non-smoking. Smoking is allowed in outdoor areas, ashtrays will be provided upon your request.

UMBRELLAS

Umbrellas are available in your Wardrobe Closet.

WATER

Water from the tap is not potable; complimentary drinking water is provided in your Suites and within the Restaurant.

WILDLIFE

The Farm is located within a National Park and therefore Guests may encounter Wild animal, we ask that for your own safety that you not engage in feeding the contact with them as though they may appear friendly the dangerous.